Welcome to ocular homecare FREE NHS OR private home eye tests available
If you or a loved one find it difficult getting to a high street opticians or are housebound, we can come to you for free!
FREE NHS EYE TESTS AT HOME - EAST MIDLANDS
Free NHS Eye Test At Home Eligibility
Free NHS Eye Test At Home Eligibility
Free NHS Eye Test At Home Eligibility
About Us
About Ocular Homecare
Ocular Homecare are an NHS registered mobile opticians service operating within Leicester, Derby, Nottingham and Lincoln. We can provide the young and the elderly with a FREE NHS comprehensive eye test at home. We also visit care homes, assisted living facilities and private homes. We use the latest portable optical equipment so that we can offer the same service you would get in your high street store. The eye examination will screen for conditions such as Glaucoma, Cataract, Macular Degeneration as well as other underlying health conditions.
Our Optometrists have great experience in conducting mobile eye tests and have undergone rigorous training to ensure they provide the best possible care for your eyes from your own home. All of our Optometrists are DBS approved, registered with the General Optical Council and members of the Association of Optometrists.
If you do not wish to visit a high street opticians and do not qualify for a FREE NHS Eye Test, we can also offer you a private eye test at home for £60!
Why Choose us?
We are passionate in providing the best possible care for your eyes which is why we offer a personalised, patient centered approach to all of our patients. Our Optometrists will not only carry out your eye test at home, but if needed, will also help you choose a new set of glasses and personally fit them. The Optometrist will then deliver your glasses to you and ensure they are perfect. Ocular Homecare will then give you a follow up call in 6 months time from delivery to check how you are getting on following your home eye test.
If your eye examination indicates you need glasses, you can select a pair from our fantastic range of non-designer and designer glasses which are all competitively priced. You have a choice from free NHS frames or can pick from our other ranges. Patients who qualify for NHS funding will get optical vouchers to lower the cost of the glasses from our mid/high ranges.
Am I Eligible?
You will qualify for a FREE NHS funded eye examination AT HOME if you or someone you know has any of the following;
- a physical or mental disability
- mobility issues
- unable to visit a high street optician unaccompanied
- frail or ill
You're entitled to a free NHS sight test if you:
- are under 16
- are 16, 17 or 18 and in full-time education
- are 60 or over
- are registered as partially sighted or blind
- have been diagnosed with diabetes or glaucoma
- are 40 or over and your mother, father, sibling or child has been diagnosed with glaucoma
- have been advised by an eye doctor (ophtha
You're entitled to a free NHS sight test if you:
- are under 16
- are 16, 17 or 18 and in full-time education
- are 60 or over
- are registered as partially sighted or blind
- have been diagnosed with diabetes or glaucoma
- are 40 or over and your mother, father, sibling or child has been diagnosed with glaucoma
- have been advised by an eye doctor (ophthalmologist) that you're at risk of glaucoma
- are a prisoner on leave from prison
- are eligible for an NHS complex lens voucher – your optician can advise you about your entitlement
You're also entitled if you or your partner – including civil partner – receive, or you're under the age of 20 and the dependant of someone receiving:
- Income Support
- Income-related Employment and Support Allowance
- Income-based Jobseeker's Allowance
- Pension Credit Guarantee Credit
- Universal Credit and meet the criteria
If you're entitled to or named on:
- a valid NHS tax credit exemption certificate (if you do not have a certificate, you can show your award notice), you qualify if you get Child Tax Credits, Working Tax Credits with a disability element (or both), and have income for tax credit purposes of £15,276 or less
- a valid NHS certificate for full help with health costs (HC2)
People named on an NHS certificate for partial help with health costs (HC3) may also get help with the cost of a private sight test.
You're entitled to an optical voucher for help towards the cost of your glasses or contact lenses if you:
- are under 16
- are 16, 17 or 18 and in full-time education
- are a prisoner on leave from prison
- are eligible for an NHS complex lens voucher – an optician can advise you about your entitlement
You're also entitled if you or your partner – i
You're entitled to an optical voucher for help towards the cost of your glasses or contact lenses if you:
- are under 16
- are 16, 17 or 18 and in full-time education
- are a prisoner on leave from prison
- are eligible for an NHS complex lens voucher – an optician can advise you about your entitlement
You're also entitled if you or your partner – including civil partner – receive, or you're under the age of 20 and the dependant of someone receiving:
- Income Support
- Income-related Employment and Support Allowance
- Income-based Jobseeker's Allowance
- Pension Credit Guarantee Credit
- Universal Credit and meet the criteria
If you're entitled to or named on:
- a valid NHS tax credit exemption certificate (if you do not have a certificate, you can show your award notice), you qualify if you get Child Tax Credits, Working Tax Credits with a disability element (or both), and have income for tax credit purposes of £15,276 or less
- a valid NHS certificate for full help with health costs (HC2)
People named on an NHS certificate for partial help with health costs (HC3) may also get help with the cost of glasses or contact lenses.
Find out more about the NHS Low Income Scheme (LIS)
How it works
First Step: Book your eye test
You can give us a call on 0116 291 8840 or email us at info@ocularhomecare.co.uk to get your home eye test arranged
Second step: Have your eye test
The Optometrist will give you a call on the day of your appointment an hour before they are due to arrive.
Upon arrival, the Optometrist will go through your eye history and any concerns. They will then carry out the eye test at home, using specialist optical equipment.
Third step: Discuss results
If the home eye test confirms you need glasses, the Optometrist will go through a selection of frames and lenses for you to choose from. Ocular Homecare have a great range of designer and non designer frames to select from, all competitively priced!
If you qualify for NHS funding, you can get Free NHS glasses or you will get help towards the cost of the glasses.
Fourth Step: Get your glasses delivered
The Optometrist will personally deliver your glasses within 28 days of the visit. The fitting and suitability of the glasses will be double checked.
Frequently asked Questions
Are there any costs involved?
If I am not eligible for a free NHS eye test, can I get a private eye test from home?
If I am not eligible for a free NHS eye test, can I get a private eye test from home?
We have an NHS contract to provide FREE eye tests at home to those who meet the eligibility criteria. We can also offer you money off your glasses through NHS funded optical vouchers.
If I am not eligible for a free NHS eye test, can I get a private eye test from home?
If I am not eligible for a free NHS eye test, can I get a private eye test from home?
If I am not eligible for a free NHS eye test, can I get a private eye test from home?
Yes you can, you will pay our standard eye test fee of £60
How long will my eye test last?
If I am not eligible for a free NHS eye test, can I get a private eye test from home?
Will I be getting the same experience as I would at the high street opticians?
The eye tests are tailored to the individual, so the test length can vary. It shouldn’t take any longer than 45 minutes however this may change depending on the sight test.
Will I be getting the same experience as I would at the high street opticians?
Will I be getting the same experience as I would at the high street opticians?
Will I be getting the same experience as I would at the high street opticians?
Yes, absolutely. Our Optometrists have a wealth of optical and clinical experience and are trained to a very high standard. The equipment used are portable versions of what you get in the high street and are of the latest technology.
Will you still test my eyes if I want to keep my own frames?
Will I be getting the same experience as I would at the high street opticians?
How do the prices for the glasses compare to high street Opticians?
If your frames are less than 2 years old and still in good condition, Ocular Homecare can offer to put in new lenses. The Optometrist will advise on what is the most suitable option.
How do the prices for the glasses compare to high street Opticians?
Will I be getting the same experience as I would at the high street opticians?
How do the prices for the glasses compare to high street Opticians?
Your glasses should cost you no more than the costs of spectacles on the high street. We are competitively priced and offer a wide range of excellent quality frames and designer frames, starting price from £50! If you get help from NHS funding, you will also get help towards the cost of glasses.
How long will the delivery of my new glasses take and who will deliver?
How long will the delivery of my new glasses take and who will deliver?
How long will the delivery of my new glasses take and who will deliver?
Your new glasses should arrive within 28 days of date of order. The Optometrist who carried out the test will personally deliver the spectacles and go through the fitting and details with you to ensure they are perfect.
REFUNDS AND COMPLAINTS POLICY
Refunds, Returns and Cancellation
Refunds, Returns and Cancellation
Refunds, Returns and Cancellation
Last updated: 01/01/2026
This policy applies to all purchases made with Ocular Homecare through our domiciliary (home visit) service.
1. Bespoke Prescription Lenses
All prescription lenses supplied by Ocular Homecare are custom-made to your individual prescription and requirements.
For this reason:
- Prescription lenses are non-refundable and non-returnable once manufacture has begun
- This includes changes of mind or difficulty adapting to new lenses
However, this does not affect your legal rights.
If your lenses are faulty, incorrectly manufactured, or not as described, we will offer a repair, replacement, or refund in accordance with your statutory rights.
2. Frames – Returns & Refunds
Frames may be eligible for return or refund subject to the following conditions:
- You notify us within 14 days of receiving your glasses
- The frames are unused, unworn, and in their original condition
- All original packaging is returned where possible
Where a return is accepted:
- A refund will be issued for the frame component only
- The cost of any prescription lenses will be deducted in full
3. Faulty, Damaged or Incorrect Items
If your glasses are:
- Faulty
- Damaged
- Not made to your confirmed order
Please contact us within 30 days of receipt.
We will assess the issue and provide a repair, replacement, or refund where appropriate, in line with the Consumer Rights Act 2015.
4. Domiciliary Purchases & Your Right to Cancel
As our services are provided in your home, your purchase is classed as an off-premises contract under the Consumer Contracts Regulations 2013.
You have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
However:
- This right does not apply to custom-made prescription lenses once manufacture has begun
- During your appointment, you may be asked to consent to us starting work within the 14-day cancellation period
- If you provide this consent, you acknowledge that your right to cancel may be lost once bespoke manufacture begins
If you cancel before lenses are manufactured, a partial refund may be available (frames only, where applicable).
5. Prescription Accuracy
You are responsible for ensuring that the prescription provided is correct and up to date.
Ocular Homecare cannot be held responsible for issues arising from incorrect or outdated prescriptions supplied by the customer.
6. Adaptation & Aftercare
Some patients may require time to adjust to new glasses.
- We will provide reasonable aftercare support and adjustments where appropriate
- Adaptation issues alone do not entitle you to a refund
We will always aim to resolve any concerns fairly and professionally.
7. Refund Processing
- Approved refunds will be processed within 7–14 working days
- Refunds will be made to the original payment method
- Delivery charges are non-refundable unless the item is faulty
8. Your Statutory Rights
Nothing in this policy affects your rights under:
- The Consumer Rights Act 2015
- The Consumer Contracts Regulations 2013
We are committed to providing a fair, transparent, and professional service at all times.
Complaints
Refunds, Returns and Cancellation
Refunds, Returns and Cancellation
Last updated: 01/01/2026
At Ocular Homecare, we are committed to providing a high standard of care and service. We take all concerns seriously and aim to resolve complaints quickly, fairly, and transparently.
1. Our Commitment
- We will treat all complaints with respect and confidentiality
- We will listen carefully and investigate thoroughly
- We will aim to resolve issues promptly and fairly
- Making a complaint will not affect the care you receive from us
2. How to Make a Complaint
If you are unhappy with any aspect of our service, please contact us as soon as possible:
📞 0116 2918840
📧 info@ocularhomecare.co.uk
You can also raise a concern during your appointment or with a family member acting on your behalf.
3. What Happens Next
- We will acknowledge your complaint within 2 working days
- We will investigate the issue thoroughly
- We aim to provide a full response within 10 working days
If we need more time, we will keep you informed of progress.
4. Our Response
We will:
- Explain what has happened
- Address any concerns raised
- Offer a solution where appropriate (e.g. adjustment, repair, replacement, or other resolution)
Our aim is always to resolve complaints at the earliest stage.
5. If You Are Not Satisfied
If you are not satisfied with our response, you can refer your complaint to the:
Optical Consumer Complaints Service (OCCS)
📞 0344 800 5071
🌐 www.opticalcomplaints.co.uk
The OCCS provides a free and independent service for resolving complaints about optical care and services.
6. Regulatory Body
Ocular Homecare operates in accordance with professional standards set by the General Optical Council (GOC).
If your complaint relates to a professional conduct issue, you may contact:
General Optical Council (GOC)
🌐 www.optical.org
7. Support for Vulnerable Customers
We understand that some of our patients may be elderly or vulnerable.
- Complaints can be made by a family member, carer, or representative
- We will ensure communication is clear and appropriate to your needs
- We will take extra care to ensure concerns are fully understood
8. Continuous Improvement
All complaints are reviewed to help improve our service and prevent similar issues in the future.
We are committed to resolving concerns professionally and maintaining the trust of all our patients.
Contact Us
The care you deserve!
Please contact us directly with any questions, comments, or scheduling enquiries you may have about our home eye tests at info@ocularhomecare.co.uk or call us on 0116 291 8840.
Hours
Open today | 09:00 – 17:30 |
Monday - Saturday: 9:00am - 5:30pm
Sunday: Closed
